What is Kumari Mobile Banking Service?

Kumari Mobile Banking Service is an omnichannel digital banking service of the bank for the convenient and safe transaction from desktop via browser or from mobile device via App.

What are the services available in the Kumari Mobile Digital Banking Service?

You can avail following services from our Kumari Mobile Digital Banking Service.

1.   Balance Inquiry

2.   Statement

3.   Fund Transfer

4.   Top-up

5.   e-deposit voucher

6.   e-cash

7.   Merchant payment

8.   Transaction alert

9.   Wallet Load

How can I register for Kumari Mobile Banking Service?

Any account or non-account holder can register for Kumari Mobile Banking Service by visiting nearest branch or on their own. Download KumariSmart application from Play/App Store. Skip existing screen and Tap on Register/Activate. Accept Terms and Conditions to proceed SMS Verification. Enter your mobile number and send the code from Default message app in phone. After code validation return back from Message app to KumariSmart. Proceed after OTP code is written, enter account number and document id to set your Login Password and Transaction PIN and start using the services.

I am a registered user but when I request through SMS Mode it gives an error message as unregistered user, why?

Usually, the error message is generated if same SIM(registered number) isn’t on the phone where KumariSmart application is saved or is a DUAL SIM mobile. In case of dual SIM mobiles, KumariSmart app sends message from your default SIM. Hence, you need to change your default SIM with the registered number. If you are not able to set the default SIM from setting of your mobile then either change the slot of the SIMs or visit nearest Kumari Bank's branch to change the registered mobile number to another.

What is my Login password, Transaction Pin?

The login password is alphanumeric code used for authentication during the login process if you are using smartphone with activated internet connection in it. Transaction password is 4 digit pin used for the transaction (withdrawing your account) during the fund transfer, utility/bill payments and other transactions.

If I change my mobile device or upgrade the system, it say unauthorized user why?

To avoid any unauthorized access, we store Device ID of your mobile upon first login. Hence, Kumari Mobile Banking Service cannot be used if the mobile device is changed or system is upgraded. In order to use the service from new device either you need request the bank to reset your device or self-reset your device while login.

What precaution should I take?

A few things that you as a customer should keep in mind while using Kumari Mobile Banking Service:

The secrecy of your Login Password and Transaction PIN is your responsibility. Please do not share it with others. It is highly recommended that you memorize it and delete it immediately from your message inbox.

Always use mobile banking apps available for your phone as the originating SMS will be encrypted when used with these apps. Always use PlayStore for Android devices and App Store for iOS devices to download the application.

Change your Login Password and Transaction PIN on a regular basis.

In case your phone gets lost, please contact us immediately to block the service to ensure unauthorized access is restricted.

What should I do if I get stuck?

If you are stuck at any point please contact our mobile banking support unit at Head Office, Tangal, Kathmandu.

Telephone Number: 01-5970499/9851078888

Email: card.epayments@kumaribank.com